Frequently Asked Questions and Troubleshooting
QUICK LINKS
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How do I
begin the lease process?
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Click on
leasing and select “Lease, Live and Save Online”
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Create an
Account
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Enter your
personal information
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Complete
the application, resident selection criteria and email verification
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Complete
the roommate matching and lead agreement packets if applicable to your selected
property
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Click
“Submit Application Packet”
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How do I
verify my email address?
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Click on
the words “Email Verification”
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Log into
your email account
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Your will
have an email in your in box with a quick link to verify your email address.
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Click on
the quick link and log into you ipadmgt.com account.
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How do I
sign the lease agreement?
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Once you
have submitted your application packet, the management office will approve your
application based on our Resident Selection Criteria. You will receive an email confirming
whether your application has been approved or declined.
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After your
application is approved, we will generate your lease agreement.
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When the
lease is ready to be signed, you will receive and email directing you to sign
into your ipadmgt.com account.
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When you
are ready to sign your lease, simply log into your account and click on the
Residential Lease
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Make sure
that you read through your entire lease agreement and electronically sign in the
specified areas.
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Once you
have read and electronically signed the lease agreement, just click on submit
and your apartment will be secured!
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What is a
Guarantor?
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A guarantor
is a co-signer that can and will guarantee the fulfillment of your lease
obligations in the event that you default on the agreement. A guarantor must meet the qualifications
as stated by the Resident Selection Criteria.
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How do I
complete the guarantor form?
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The
guarantor form is available to be printed on the ipadmgt.com website. The guarantor form must be completed and
notarized by the guarantor be fore being submitted for approval.
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The
guarantor form may be faxed, mailed or scanned and emailed to the property.
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Guarantors
must submit a copy of his/her valid identification / driver’s license along with
the guarantor form.
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How do I
make payments online?
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Once you
have set up and account on ipadmgt.com, you can log in and select “Resident
Services.” Once in resident eservices,
you can select Pay Rent and it will give you all of the current payment options.
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If this is
your first time paying rent or viewing your account online, you may need to
associate your account with our accounting system. Make sure to follow the prompts and you
should have no trouble.
TROUBLESHOOTING
Q) I can’t log in using
my username and password
A) The login screen
will display in red letters the cause of the login problem. The most common are:
Incorrect Password – Check your CAPS LOCK status, and try again.
Account Locked – Call you manager and have them reset your password.
Wrong Username – Call your manager if you have forgotten your username.
If you believe it is not one of the above, restart your computer, or use a
different computer before calling for help.
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Q) I can’t remember my
username
A) For security reasons
you will be unable to retrieve your username. Call the property manager and ask
them to look it up using your name. If you have just started your application,
and have not paid any fees, you can create a new username and start over.
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Q) I can’t remember my
password
A) If you cannot
remember your password there is an automated password reset function. On the
login screen you can click to “forgot password?” link, to use the link below:
https://www.ipadmgt.com/forgot-password.aspx
If this does not solve your problem or if you cannot remember your secret
question/answer, contact the property manager for them to manually reset your
password.
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Q) I can’t view the
lease
A) The primary cause of
problems is not having Adobe Acrobat 8 or above installed on your computer. If
you are having any issues with your lease, please install the latest version
from:
http://www.adobe.com/
If this does not resolve your problem, please contact the property manager.
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Q) My application won’t
submit
A) If the “Submit
Application” button is non-responsive, please verify that all of the necessary
forms have been completed and the application fee paid. You will see red or
green “Complete” indicators to the right of each form. Verify they all say
complete. The application fee must also be paid in full and show $0.00 due in
order to submit your application packet.
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Q) I have received an
error message
A) The most common
cause of an error message is invalid data entered into a
form field. Please return to the previous page you entered data and verify the
data entered into any forms is in the expected format.
Errors can also be caused from improper browser settings or security settings.
Please attempt to use another computer or install an alternate browser (http://www.getfirefox.com) before
contacting the property manager.
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Q) I have a MAC
computer
A) ipadmgt.com is
compatible with Macintosh computers. You will be required to have Adobe Acrobat
8 or higher installed in order to sign the lease.
The default PDF viewing application (Preview) cannot submit PDF forms and
will not let you sign your lease.
If your experience any unexpected results, consider using an alternate browser (http://www.getfirefox.com/).
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