Frequently Asked Questions

How do I begin the lease process?

  1. Click on leasing and select “Lease, Live and Save Online”
  2. Create an Account
  3. Enter your personal information
  4. Complete the application, resident selection criteria and email verification
  5. Complete the roommate matching and lead agreement packets if applicable to your selected property
  6. Click “Submit Application Packet”

How do I verify my email address?

  1. Click on the words “Email Verification”
  2. Log into your email account
  3. Your will have an email in your in box with a quick link to verify your email address.
  4. Click on the quick link and log into you ipadmgt.com account.

How do I sign the lease agreement?

  1. Once you have submitted your application packet, the management office will approve your application based on our Resident Selection Criteria. You will receive an email confirming whether your application has been approved or declined.
  2. After your application is approved, we will generate your lease agreement.
  3. When the lease is ready to be signed, you will receive and email directing you to sign into your ipadmgt.com account.
  4. When you are ready to sign your lease, simply log into your account and click on the Residential Lease.
  5. Make sure that you read through your entire lease agreement and electronically sign in the specified areas.
  6. Once you have read and electronically signed the lease agreement, just click on submit and your apartment will be secured!

What is a Guarantor?

A guarantor is a co-signer that can and will guarantee the fulfillment of your lease obligations in the event that you default on the agreement. A guarantor must meet the qualifications as stated by the Resident Selection Criteria.

How do I complete the guarantor form?

The guarantor form is available to be printed on the ipadmgt.com website. The guarantor form must be completed and notarized by the guarantor be fore being submitted for approval. The guarantor form may be faxed, mailed or scanned and emailed to the property. Guarantors must submit a copy of his/her valid identification / driver’s license along with the guarantor form.

How do I make payments online?

Once you have set up and account on ipadmgt.com, you can log in and select “Resident Services.” Once in resident eservices, you can select Pay Rent and it will give you all of the current payment options. If this is your first time paying rent or viewing your account online, you may need to associate your account with our accounting system. Make sure to follow the prompts and you should have no trouble.




Troubleshooting

I can’t log in using my username and password

The login screen will display in red letters the cause of the login problem. The most common are:
Incorrect Password – Check your CAPS LOCK status, and try again.
Account Locked – Call you manager and have them reset your password.
Wrong Username – Call your manager if you have forgotten your username.

If you believe it is not one of the above, restart your computer, or use a different computer before calling for help.

I can’t remember my username

For security reasons you will be unable to retrieve your username. Call the property manager and ask them to look it up using your name. If you have just started your application, and have not paid any fees, you can create a new username and start over.

I can’t remember my password

If you cannot remember your password there is an automated password reset function. On the login screen you can click to “forgot password?” link, or click here: click here:
If this does not solve your problem or if you cannot remember your secret question/answer, contact the property manager for them to manually reset your password.

I can’t view the lease

The primary cause of problems is not having Adobe Acrobat 8 or above installed on your computer. If you are having any issues with your lease, please install the latest version from: adobe.com. If this does not resolve your problem, please contact the property manager.

My application won’t submit

If the “Submit Application” button is non-responsive, please verify that all of the necessary forms have been completed and the application fee paid. You will see red or green “Complete” indicators to the right of each form. Verify they all say complete. The application fee must also be paid in full and show $0.00 due in order to submit your application packet.

I have received an error message

The most common cause of an error message is invalid data entered into a form field. Please return to the previous page you entered data and verify the data entered into any forms is in the expected format.

Errors can also be caused from improper browser settings or security settings. Please attempt to use another computer or install an alternate browser (http://www.getfirefox.com) before contacting the property manager.

I have a MAC computer

ipadmgt.com is compatible with Macintosh computers. You will be required to have Adobe Acrobat 8 or higher installed in order to sign the lease. The default PDF viewing application (Preview) cannot submit PDF forms and will not let you sign your lease.

If your experience any unexpected results, consider using an alternate browser.